Refund and Returns Policy

At Sanatan Drip (sanatandrip.store), we want you to be completely satisfied with your purchase. Since our streetwear collections are custom-printed on demand in collaboration with our manufacturing and logistics partners (Qikink), please read our policy on returns, refunds, and cancellations below:

Order Cancellations

You can request to cancel your order within 24 hours of purchase or before the item has entered printing/dispatch.
Once the apparel has been custom-printed and handed over to our courier partners, the order cannot be cancelled. Please email cancellation requests to fysuman20@gmail.com.

Damaged, Defective, or Wrong Items (7-Day Replacement)

If your apparel arrives damaged, has printing defects (e.g. misalignment, fading), or is the wrong item/size entirely, we will provide a free replacement or a full refund.
You must report the issue within 7 days of delivery.
To claim a replacement or refund, send an email to fysuman20@gmail.com with your Order ID, clear photos of the defect, and a brief unboxing video.
Once validated, a brand new replacement will be printed and shipped to you at no cost.

Returns and Size Exchanges

Because each garment is custom-printed specifically for you at the time of order, we do not accept returns or exchanges for buyer’s remorse, incorrect size choice, or change of mind.
Please refer to our size charts on each product page before placing an order to ensure a proper fit.

Contact & Legal Details

Contact Email: fysuman20@gmail.com

Proprietor Name: Suman Kumar Das

Registered Address: Villege-Kamarkundu, Post Office-Kamarkundu, District-Hooghly, Pincode: 712407, State: West Bengal, India

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.